> For the complete documentation index, see [llms.txt](https://docs.easyconsole.easyplatform.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.easyconsole.easyplatform.app/troubleshooting/known-issues.md).

# Known Issues

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<summary>Call cannot be forwarded directly</summary>

Microsoft does not currently offer the option of accessing Teams call control directly. The call must therefore be forwarded using Microsoft Teams.

![](https://1917170146-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F87TYH4BQoMZmUGkJMP1Z%2Fuploads%2FgdjYIERUlMWr7NzDhbo9%2Fimage.png?alt=media\&token=8791a687-3a98-4ba5-a802-89c5ab49ff05)

Nevertheless, we are in contact with Microsoft to get this direct access as soon as possible.

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<summary>The Easy Console window size cannot be enlarged in the browser version</summary>

Microsoft has defined a predefined area for any applications within an active call and this cannot be changed manually.

We have forwarded this request to Microsoft and this problem will be fixed in a new version of Teams

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<summary>No new call can be made from Easy Console</summary>

Due to a bug in Mircrosoft Teams, no new call can be started during an active call using the API.

The request to start a new call is sent correctly by Easy Console but the call destination does not receive a notification for a new call.

We have reported this bug to Microsoft and we are working on fixing it as soon as possible

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