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  1. Troubleshooting

Known Issues

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Last updated 18 days ago

Call cannot be forwarded directly

Microsoft does not currently offer the option of accessing Teams call control directly. The call must therefore be forwarded using Microsoft Teams.

Nevertheless, we are in contact with Microsoft to get this direct access as soon as possible.

The Easy Console window size cannot be enlarged in the browser version

Microsoft has defined a predefined area for any applications within an active call and this cannot be changed manually.

We have forwarded this request to Microsoft and this problem will be fixed in a new version of Teams

No new call can be made from Easy Console

Due to a bug in Mircrosoft Teams, no new call can be started during an active call using the API.

The request to start a new call is sent correctly by Easy Console but the call destination does not receive a notification for a new call.

We have reported this bug to Microsoft and we are working on fixing it as soon as possible