FAQs

Please check the FAQ section on the Easy Console landing page.

Why is Easy Console not visible in the Teams call window?

Easy Console is an in-call experience. Microsoft only supports the following types of calls:

• PSTN calls from the public network (i.e., with a phone number)

• Intra-tenant Teams calls (i.e., when user A calls user B in the same tenant using Teams)

• Intra-tenant group calls (i.e., users from the same tenant)

What doesn't work:

• All BOT-generated calls (e.g., via Easy Calling or another contact center solution)

• All cross-tenant Teams and group calls (i.e., when user A in tenant A calls user B in tenant B)

The name resolution is not displayed immediately in Easy Console although the contact is stored in Outlook

Name resolution in Easy Console is directly dependent on the synchronization between Microsoft Outlook and Microsoft Teams.

Therefore, it may happen that new contacts are recognized immediately, while in other cases the name resolution only works after several hours. This depends on when this synchronization process is completed.

There are also differences between the browser and desktop versions of Microsoft Teams. Depending on the platform, synchronization can take place at different times.

Why are the views from Easy Directory not displayed?

Only the “static” views from the Easy Directory are displayed in Easy Console.